About Sudden's Managed IT Services
Today, businesses are seeing the value of focusing on their core skills and leaving the management and operation of IT to specialized service providers. SUDDEN’s team of highly certified and experienced IT professionals will take ownership of maintaining and monitoring all aspects of your IT infrastructure. SUDDEN’s comprehensive suite of managed IT services can be purchased individually or as a bundle.
Sudden offers a full spectrum of IT managed services helping clients to effectively access IT resources and optimize IT costs by selecting the flexible and customizable service packages. The modular approach to managed services allows our clients to choose their desired level of IT support including:
Monitoring and Support
Server, storage, network and power system hardware is monitored to ensure it's not generating any diagnostic alarms.
Microsoft Active Directory, SQL, SharePoint, Exchange, and IIS are monitored for performance and health.
Telephone or remote support, during the regular business hours or 24x7
The operating system is monitored for performance and health.
Backup system is monitored for performance and health to assure that all backup jobs run successfully.
Onsite support during the regular business hours or 24x7.
Maintenance and Operations
OS and Application Patching
Patching OS and application by applying vendor provided service packs, patches and hotfixes to assure that OSs and applications are running the latest version.
Updating and maintaining the antivirus software to guarantee protection from the viruses and malware.
User Account Managing
Creation, modification and removal of user accounts.
Monthly and quarterly review of report findings
The performance and utilization statistics reports emailed and reviewed with the client on monthly or quarterly basis.
Call Ticket History
The service history is available via Sudden Customer Portal, allowing clients to review what work had been completed.
This service provides guidance on future recommendations, roadmaps, and IT options
Sudden Cloud Integration
Sudden packages include physical and cloud IT infrastructure support and can be bundled with the Sudden Cloud services. This helps to build flexible IT solution which can be easily adjusted to the fast changing business requirements.
The Sudden packages can be extended with design and deployment services that guarantees the tight solution integration with the existing client’s IT infrastructure. The single point of contact eliminates the need of multiple support contract management. The support team is always aware about the existing client’s IT infrastructure that significantly reduces the time of the problem resolution.