ABOUT SUDDEN’S MANAGED IT SERVICES
Today, businesses are seeing the value of focusing on their core skills and leaving the management and operation of IT to specialized service providers.
SUDDEN’s team of highly certified and experienced IT professionals will take ownership of maintaining and monitoring all aspects of your IT infrastructure. SUDDEN’s comprehensive suite of managed IT services can be purchased individually or as a bundle.
Sudden offers a full spectrum of IT managed services helping clients to effectively access IT resources and optimize IT costs by selecting the flexible and customizable service packages.
The modular approach to managed services allows our clients to choose desired level of IT support including:
|MONITORING AND SUPPORT|
|Hardware Monitoring||Server, storage, network and power system hardware is monitored to ensure that it is not generating any diagnostic alarms.|
|OS Monitoring||The operating system is monitored for performance and health.|
|Application Monitoring||Microsoft Active Directory, SQL, SharePoint, Exchange, and IIS are monitored for performance and health.|
|Backup Monitoring||Backup system is monitored is monitored for performance and health to assure that all backup jobs run successfully.|
|Telephone/remote support||Telephone or remote support, during the regular business hours or 24x7|
|Onsite support||Onsite support during the regular business hours or 24x7.|
|MAINTENANCE AND OPERATIONS|
|OS and application patching||Patching OS and application by applying vendor provided service packs, patches and hotfixes to assure that OSs and applications are running the latest version.|
|Antivirus||Updating and maintaining the antivirus software to guarantee protection from the viruses and malware.|
|User account management||Creation, modification and removal of user accounts.|
|Monthly and quarterly review of report findings||The performance and utilization statistics reports emailed and reviewed with the client on monthly or quarterly basis.|
|Call ticket history||The service history is available via Sudden Customer Portal, allowing clients to review what work had been completed.|
|Virtual CIO||This service provides guidance on future recommendations, roadmaps, and IT options|
Sudden Cloud Integration
Sudden packages include physical and cloud IT infrastructure support and can be bundled with the Sudden Cloud services. This helps to build flexible IT solution which can be easily adjusted to the fast changing business requirements.
The Sudden packages can be extended with design and deployment services that guarantees the tight solution integration with the existing client’s IT infrastructure. The single point of contact eliminates the need of multiple support contract management. The support team is always aware about the existing client’s IT infrastructure that significantly reduces the time of the problem resolution.
We Deliver Value
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