Don’t wait for something to go wrong and then worry about how to fix it and how much it will cost. Whether you are a small 5 person company or a large enterprise, Sudden’s proactive Managed Services will make you more productive and reduce your operating costs.
Managed Services is defined as an umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be in-house or at the third-party’s facilities, but the “managed” implies an on-going effort; for example, making sure the equipment is running at a certain quality level. The definition of Managed Services includes a pre-defined level of accountability for the operation of a client’s IT infrastructure. For a fixed monthly fee, Sudden will support and monitor your company’s IT Infrastructure and proactively resolve any issues.
Facts of Supporting IT Infrastructure
- IT is becoming increasingly more complicated.
- 80% of outages are caused by people not qualified to perform the IT Support function.
- As much as 70% of the Total Cost of Owner of IT assets can be attributed to management and maintenance over 4 years.
- Monthly fee makes it easy to budget IT support costs against an overall budget.
- Implementation of best practices will reduce IT outages significantly.
- Identification of potential issues and pro-active maintenance will significantly increase productivity.
Benefits
- Single point of contact for all vendor management. Sudden will act on your behalf to manage your vendors and any, and all, issues related to those vendors.
- Avoid the costs of building your own IT management and reporting systems.
- Fixed monthly fee means the client knows the costs for management and fixed price contracts.
- Constant infrastructure monitoring to enable pro-active support and reduce the frequency of critical issues.
- Peace of mind due to 24×7 monitoring and support for critical systems.
- Unlimited support.
- Monthly performance and SLA reporting.
- Budget meetings to discuss areas of current and future investment in IT Infrastructure.
- Dedicated pool of Customer Satisfaction Representatives, as well as a web based portal for creating and checking the status of service tickets.
We offer:
Proactive desktop, server and device management – that can include help desk services.
Remote Managed Firewall and VPN.
- Focus on your core competencies and business objectives
- Take advantage of a team of expert IT staff -for less than the cost of one employee
- Scale your IT resources and support in sync with your business growth
- Enjoy predictable IT spending
- Experience a stable, reliable network
- 24/7 monitoring and management of your technology resources
- Maximize the strategic value of IT
- Avoid HR hassles from turnover and burnout of IT staff—stop spreading your resources too thin—free existing IT staff to work on critical projects
Data Management and Replication
It’s the same story everywhere—not enough time, staff or budget to attend sufficiently to the looming imperative of protecting your corporate lifeblood: your data. No matter their size, organizations universally struggle to identify a data-protection strategy, and to be mindful in their choice of how it aligns with their best practices mandate.
We offer:
Off-site data replication and recovery services.
- Stored offsite, redundantly
- Secure and encrypted
- Monitored 24/7 for quality and consistency
- Automatic and incremental – as frequent as every 15 minutes throughout the day
- Restorable from the block-level
Pricing
All Sudden Managed Services are based on a fixed monthly fee which is determined based on the quantity and complexity of the infrastructure being supported, and can change as that infrastructure changes. The monthly fee also takes into account a defined service level agreement (SLA) which defines the time frame within which Sudden Technologies will respond an issue based on the urgency.
When it comes to recommending equipment, as Sudden is constantly monitoring your environment, we can make proactive recommendations regarding upgrades that would enhance performance and/or avoid future performance issues.
Of course, through our partnerships with the industry leading manufacturers, we can assure you of competitive pricing for all hardware recommendations.
