What is Unified Communications?
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products and services that provides a consistent unified user interface and user experience across multiple devices. Unified Communications simplifies and integrates all forms of communications in view to optimize business processes and reduce the response time, and manage flows.
For example, it also allows an individual to send a message on one medium and receive on another. It should be possible to easily transfer any activity or message to another medium. For example, one can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
What can Unified Communications do for you?
Unified communications helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier; more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site. This allows for possible reductions in business travel, especially with multi-party video communications, reducing an organization’s carbon footprint. You can improve productivity while reducing the costs of communication systems by up to 50%. Instead of dealing with separate communication networks, you’re managing an integrated email, phone and conference system with built in protection that helps increase security, compliance and availability. Communications work well, are cost effective, and are easy to manage, all within a common infrastructure. Some of the many benefits of Unified Communications:
- Streamline communications internally and externally
- Reduce Company’s carbon footprint
- Reduce Expenses
- Increase productivity, therefore profitability
- Increase revenues
Sudden Communication’s business phone systems enable you to meet everyday challenges. Our focus is on delivering world-class communications solutions, which meet all of your business requirements. Some of our solutions include:
- Auto Attendant
- Call Recording
- Call Centre Applications
- Interactive Voice Response
- Call Reporting
- Unified Messaging
- Find Me / Follow Me
- Mobile Convergance
Why Sudden Communications?
Sudden Communications is a leading integrator and provider of Microsoft’s OCS, Unified Communications Solutions and Business IP Telephony solutions. Our telephony engineers and technicians are experienced and knowledgeable in IP telephony infrastructure design and deployment. Our systems are designed and built on industry standard network hardware and our integrated IP applications suite provides customers with a complete business communications solution. Voicemail, Unified Messaging, Automatic Call Distribution, Call Recording, Call Activity Reporting, and Mobility solutions take advantage of the convergence of voice and data communications to achieve superior business results.
